BENEFITS DIGEST

An opinion piece argues AI's best use in open enrollment is taking over the repetitive administrative work so benefits teams can spend their time actually helping people, citing research that only 69% of employees feel they understand their medical benefits. The pitch is efficiency in service of the human conversation, not a replacement for it.

MetLife's president of U.S. business makes the case that improving employees' benefits literacy leads to smarter choices for their health and financial wellness, an argument for personalized decision support as employers look for ways to get more from every premium dollar.

Collective Health's Jacque Ludwig on how employers can drive engagement and make benefits easier to navigate as open enrollment season approaches.

Employees say cost, complexity and relevance are getting in the way of benefits value, according to Prudential's latest research, which outlines what that means for employers.

As artificial intelligence continues to move into the mainstream, opportunities abound for eliminating confusion, personalizing content and improving outcomes.

Experts says plan sponsors should be transparent and should address healthcare costs head-on.

Discover practical open enrollment communication strategies that help employees understand options, make informed decisions and take action.